Shipping Policy

Shipping Policy

Shipping Rates & Policies

Standard shipping within Canada entails a curbside delivery service for most items shipped via ground transportation. With curbside delivery, massage chairs will arrive unassembled in their original factory packaging, unless otherwise specified. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for moving them into your residence or business. Due to the weight of massage chairs, you may need assistance from a friend or family member.

Threshold Delivery: This option entails delivering massage chairs to the nearest ground-level entrance of a home, business, or apartment building.

[EXTRA COST]

White Glove Delivery: With white glove delivery, massage chairs will be hand-delivered to your destination and assembled on-site. Select the White Glove Delivery option during checkout if you prefer this service.

[EXTRA COST]

All White Glove Services are non-refundable and do not cover return services. Once the service is completed and signed off, the delivery agent will return if additional services are required. Customers must thoroughly inspect and test the product before signing off on the completion of service.

Please ensure you provide a valid street address with each order, as we are unable to ship to P.O. boxes.

Additional charges may apply to rush orders.

Order Processing and Delivery Timeframe

Orders are processed between 10 a.m. and 5 p.m. (EST), Monday through Friday. Your order will typically be shipped within three business days, excluding holiday seasons, unless otherwise stated.