Warranty

• During the first year, the warranty covers free maintenance and repair for any defect in workmanship or materials.
• During the second and third year, the warranty covers the cost of parts, excluding labor.
• You may obtain service advice by contacting the Massage Chair Max Customer Service department toll-free at +1 (866) 909-6062.

What Is NOT Covered*:
Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism
Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorised repairs do not constitute a defect under this warranty.
Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
Products used in commercial or corporate settings
Products purchased from unauthorized dealers.
Implied Warranty & Other Damages

How to obtain warranty service

• You must provide proof of purchase for any warranty claim.
• You can reach out to our customer service department for service advice and solutions through our online chat window or by emailing us at service@massagechairmax.com.